ShippingWe ship from our centrally located production facility which guarantees reasonable shipping costs and on-time delivery to our clients anywhere nationally or internationally, installation ready.
We package all of our shipments to maximize the probability that they are delivered in perfect condition. We monitor every shipment and installation to ensure our clients are satisfied. In an effort to maintain an environmentally friendly business we try to balance the line between too much packaging meaning too much waste vs. too little packaging resulting in damaged goods.
Our products are individually protected with corrugated corners. They are packaged 5-7 units per box and then palletized at 3-5 boxes per palett. Every unit gets and individual sticker. That sticker can contain any information our client’s prefer. Item number and location are standard. Although we cannot control the handling of our product when it is in the hands of various shipping companies, we work hard to ensure customer satisfaction and expedite replacement of damaged pieces when appropriate.
Ordering, Packaging and Shipping
- We package all shipments to be free of damage or broken glass, while striving to maintain our company’s green standards for using minimal packaging materials.
- It is very uncommon for our products to be damaged during shipping. However, in the unlikely event that an item arrives damaged, we will immediately ship replacement items to you at no charge.
- We will not ask you to submit for freight claims on any broken or damaged items.
- While we always try to deliver projects in a short timeline, please be aware that we typically require a 3-4 week lead time to pull together the images, create the framing and process your order in our factory.